outlook 2010 email keeps going to junk folder

Outlook 2010 email keeps going to junk folder how to#

Hi this issue only happen to this specific user? Do other Internal users have the same issue as well?

Outlook 2010 email keeps going to junk folder how to#

Link to show how to delete rule: Īsk the user to login to webmail and If email has stopped going to junk mail then re-create a new profile in all devices. If it is then use MFCMapi to delete the junk rule from the list and check. Using Webmail at check if the message is still going in to junk/spam folders Using the webclient, delete all user rules (you could backup the rules before) If anyone user facing a problem where email is coming in to InBox then moving elsewhere in the information store thenĭelete all Email profile from outlook, mobile phone tablets and any other laptops or devices user own. This also caused sporadic movement of messages (sometimes message stays in inbox for hour or other times few min) By deleting this rule would solve this problem but if the problem persists then follow the steps below. Because its a Samsung App, the rule stayed in the Samsung App on the phone and not transfer to outlook cloud we could not see this rule in user profile in exchange admin. By mistake the user selected one of the internal email and marked is as Junk. The user was using Samsung S10 Phone and 'Email' app on the phone as email client. Glad to say that I have found a solution for this problem.